API调用PDF转换为excel任务失败

调用pdf转换为excel接口成功，返回了对应的任务ID 调用查询接口，返回转换失败 任务ID a6aae03062b642d29363151faa742f6e 查询结果

array:2 [
"code" => 0
"data" => array:8 [
"status" => 4
"duration" => 0.137244
"download_url" => ""
"task_id" => "a6aae03062b642d29363151faa742f6e"
"progress" => 100
"start_time" => 0
"page_count" => 0
"errMsgs" => array:1 [
0 => "begin - xmlConvert: call xml_onvert api error: convert: read loop quit err= [code 500 , msg convert: read loop quit err=]"
]
]
]
应用APPID：AK20240619HPNNAB